EU Right of Withdrawal

This policy applies only to customers resident in the European Union.

You may submit your cancellation or return request via the form below.

In accordance with EU consumer law, EU residents benefit from a 14‑day statutory right of withdrawal starting on the day your order is delivered. This right is not available for custom‑sized dresses.

To exercise your right of withdrawal, please fill out the self‑service form below with your Order ID/ Telephone Number and registered email address to submit your request. 

Please free to contact us if you need any help by email: sales@jbydress.com.